Frequently asked questions

One teaspoon of ashes is all that is required for 1 cremation keepsake orb and pendant.  The hot glass picks up the ashes that are sealed within the orb forever.
We return unused ashes with your cremation keepsake.

Orders are completed and delivered to you within approximately 4 weeks of receiving the ashes to the studio.

Please mail all ashes to the studio in an appropriate sealed bag or container. They will be stored safely and wrapped within your order form.

Once you place your order, you will receive an email with the address to send the ashes.

Place a tablespoon of your loved one’s ashes in a ziplock bag or screw down container. Send the complete package from your post office at your own cost.

We will contact you to confirm when the package arrives. We will return your beautiful memorial by express post, a tracking number will be sent to you.

We understand it can be very difficult to take a small amount of your loved ones ashes. If you’re in the Nabiac area, we can do this for you if required, or perhaps a family member or friend may assist.

Your loved one’s ashes show up as a thin white foamy layer sealed within forever. They often create small bubbles inside the cremation keepsake during the process.

Because the Cremation Keepsakes are handmade, they will be unique to you and your loved ones ashes.  They will look similar but will vary.